Step 1: Generate TrackDrive API Keys
Log in to your TrackDrive account.
Navigate to the API Integrations settings (usually found at https://trackdrive.com/integrations/trackdrive_api).
Generate a new API key pair (Public and Private keys).
Assign the following permissions to the keys:
calls: Read access to call data.
call dispositions: Read access to call disposition information.
traffic sources: Read access to traffic source details.
phone numbers: Read access to phone number information.
offers: Read access to offer details.
buyers: Read access to buyer information.
agent wizard: Read agents created in your agent wizard
Step 2: Connect TrackDrive to Voxjar
Log in to your Voxjar account and navigate to Integrations in your Settings.
Click on the TrackDrive logo to initiate the integration process.
Provide a descriptive name for your integration (e.g., "TrackDrive - Main Account").
Paste the Public Key and Private Key you generated in Step 1 into the corresponding fields.
Enter your TrackDrive account's domain (e.g., https://your-biz.trackdrive.com).
Click "Connect" to complete the integration setup.
Step 3: Metadata and Filtering
Voxjar collects the following metadata from TrackDrive to enable powerful filtering and analysis:
Call Details:
Call ID: Unique identifier for each call.
Customer Number: The phone number of the caller.
Recording URL: Link to the call recording.
Duration: Length of the call (answered portion).
Direction: Always "INBOUND" from TrackDrive.
Timestamp: Call start time.
Categorical Data:
Buyer: Information about the buyer assigned to the call.
Offer: Details of the offer associated with the call.
Number (Tracking Number): Information about the TrackDrive tracking number used.
Traffic Source: Source of the call (e.g., advertising campaign).
Disposition: Final outcome or classification of the call.
Boolean Filters:
Buyer Converted: Indicates whether the buyer marked the lead as converted.
Traffic Source Converted: Indicates whether the traffic source marked the lead as converted.
Note:
Voxjar automatically handles the filtering and retrieval of relevant calls based on your chosen criteria within your Voxjar queues. This integration process ensures that you have the data needed to automatically evaluate your calls with AI.